Territory Manager: Customer Experience

Hero Moto Corp Limited is hiring for the role of Territory Manager: Customer Experience!

Responsibilities of the Candidate:

• Ensure maximum customer connection to enhance customer experience
• Facilitate Value added services to customers to enhance business penetration to generate more revenue
• Implement a Balanced Scorecard approach and points
• Provide product support in the field
• Drive revenue growth and maximisation of profitability in Dealer Service
• Increase the Happiness Index (CEI & CES) and work on reducing customer complaints by coordinating with all the stakeholders so that the end customer gets a delightful experience in the HMCL workshops
• Ensure the timely submission of Warranty and FSC claims by the channel partners
• Reduce non-claiming channel partners, reduce warranty rejection etc

Requirements:

• BE/B Tech (Mech)
• Minimum 2-3 years as Territory manager in any OEM
• Knowledge of products & variants
• Knowledge of systems & processes at Hero & channel partner
• Channel management
• Technical/commercial skills (DMS & SAP)
• Proficiency in MS Office(Advanced Excel)
• Customer Complaint Management
• Inter-personal relationships/people management skills
• Effective time management
• Business communication
• Effective decision making