Service Delivery Manager
Equitas Small Finance Ltd
Service Delivery Manager
Equitas Small Finance Ltd
Chandigarh
Not disclosed
Work from Office
Full Time
Min. 2 years
Job Details
Job Description
Service Delivery Officer
| Role | Category | Parameters | Parameter Weight % | Metro | Urban | SU | Rural |
| Service Delivery Officer | Quantitative Parameters | Account Activation of HV Accounts (Branch mapped book) - Primary @ 1% MoM | 7.5% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | DC Activation of HV Accounts (Branch mapped Book) - 1% inc MoM | 7.5% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | Mapped Book: 3% MoM TRV Growth of Mapped Book | 25% | NA | NA | NA | NA |
| Service Delivery Officer | Customer Engagement | Welcome calling and reference for family accounts | 10% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | MoM 12 RDs (From all customers of the branch) | 7.5% | NA | NA | NA | NA |
| Service Delivery Officer | Quantitative Parameters | MoM 5 SIP's (From all customers of the branch) | 7.5% | NA | NA | NA | NA |
| Service Delivery Officer | Portfolio Management | Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) | 10.0% | NA | NA | NA | NA |
| Service Delivery Officer | Portfolio Management | Branch Elite Customer Base: Touch base (Telephonically) with entire Elite Customer base of the Branch once in a Qtr and create awareness on Convenience Banking | 10% | NA | NA | NA | NA |
| Service Delivery Officer | Portfolio Management | Upward Migration of Wings Customers ( 50 Customers in a year) | 7.5% | NA | NA | NA | NA |
| Service Delivery Officer | Branch Operations | Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations | 7.5% | NA | NA | NA | NA |
| 100% |
Job role
Work location
Branch Banking>North>Punjab>HR & PB>Haryana>Haryana>Punjab>15005>Chandigarh
Department
Banking / Insurance / Financial Services
Role / Category
Banking Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
About company
Name
Equitas Small Finance Ltd
Job posted by Equitas Small Finance Ltd
This job has expired
