Job Description:

We are seeking a highly motivated and experienced Telecaster cum Counselor to join our dynamic team at Manair Overseas, a leading immigration consultancy firm. As a Telecaller cum Counselor, you will play a pivotal role in guiding and assisting clients through the intricate process of immigration, with a primary focus on student visas, work visas, permanent residency, and visitor visas for various countries across the globe, including but not limited to the USA, Canada, Australia, New Zealand, Europe, UK, and the Middle East.

Responsibilities:

Telecaller: Engage with prospective clients via telephone calls, video conferences, and other digital communication channels to provide comprehensive information about immigration procedures, visa requirements, and services offered by the company.

Consultation: Conduct thorough consultations with clients to assess their immigration needs, understand their background, qualifications, and aspirations, and provide personalized advice and guidance tailored to their circumstances.

Visa Processing: Manage the end-to-end visa application process for clients, including documentation, form filling, application submission, and follow-up with immigration authorities to ensure timely processing and approval of visas.

Compliance: Stay updated with the latest immigration laws, policies, and regulations of various countries to ensure compliance and accuracy in advising clients and handling visa applications.

Client Relationship Management: Build and maintain strong relationships with clients by providing ongoing support, addressing queries and concerns, and offering proactive solutions to enhance their experience and satisfaction.

Sales and Conversion: Drive business growth by effectively promoting our services, identifying upselling opportunities, and converting leads into clients through persuasive communication and negotiation skills.

Record Keeping: Maintain accurate and detailed records of client interactions, consultations, visa applications, and outcomes in the company's database for reference and reporting purposes.

Requirements:

• Bachelor's degree in a relevant field such as International Relations, Law, Business Administration, or a related discipline.
• Proven experience working in immigration consultancy or a similar role, with a strong understanding of visa processes, immigration laws, and procedures for multiple countries.
• Excellent verbal and written communication skills, with the ability to articulate complex information clearly and concisely to diverse audiences.
• Strong interpersonal skills and empathy to build rapport with clients from different cultural backgrounds and address their concerns with sensitivity and professionalism.
• Detail-oriented and highly organized, able to multitask, prioritize workload, and meet tight deadlines in a fast-paced environment.
• Proficiency in telecommunication tools, customer relationship management (CRM) software, and other digital platforms for client engagement and record-keeping.
• Flexibility to work occasional evenings or weekends to accommodate clients in different time zones and meet business needs.

Join our team and embark on a rewarding career where you can make a meaningful impact on people's lives by facilitating their journey to new opportunities and experiences through immigration. Apply now to be part of our dynamic and inclusive work culture at Manair Overseas!!