Customer Care Executive

Smile Groups Private Limited

Nungambakkam, Chennai

₹15,000 - ₹23,000 monthly*

Fixed

15000 - ₹22000

Average Incentives*

1,000

Earning Potential

23,000

You can earn more incentive if you perform well

Work from Office

Full Time

Night Shift

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

112 applicants

Job Description

Knowledge And Skills Required Communication Skills:  Excellent Communication Skills In English (Verbal And Written)  Respond To Customer Queries In A Timely And Accurate Way, Via Phone And Chat.  Resolving Customer Queries At The First Point Of Contact.  Adhere To Internal Policies To Ensure Compliance With Legal Parameters As Well As Company Policies And Procedures.  Recording And Updating Customer Information Via The Organization's Internal Systems. Customer Focus:  Excellent Customer Service Skills, Including Maintaining Focus On The Customer Issue In A Fast-Paced Environment  Ability To Empathize With And Prioritize Customer Needs  Demonstrates Conflict Resolution, Negotiation, And De-Escalation Skills  Demonstrates Ownership To Resolve Challenging Customer Issues, Escalating When Necessary  Ability To Determine Customer Needs And Provide Appropriate Solutions  Maintain Regular And Reliable Attendance, Including The Daily Schedule As Assigned  Flexible With The Working Schedule; May Be Expected To Work Weekends. Requirements :  Only Male Candidates Can Apply  Experience In International Voice Will Be Added Advantage.  Should Be Willing To Work In Night Shift.  No Target And No Work Pressure In Work.  Immediate Joining Will Be Given First Preference  No Work From Home

Job role

Work location

7, 5th St, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India Nungambakkam, Chennai

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Night Shift

Job requirements

Experience

Any experience

Education

Graduate

English level

Good (Intermediate / Advanced) English

Gender

Male

About company

Name

Smile Groups Private Limited

Address

7, 5th St, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600034, India Nungambakkam, Chennai

Job posted by Smile Groups Private Limited

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