Customer Care Executive
Vivek
Customer Care Executive
Vivek
Mylapore, Chennai
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
49 applicants
Benefits include: Mobile Allowance
Job Description
Key Responsibilities:
Customer Interaction: Professionally handle customer queries via phone, email, chat, or face-to-face, ensuring all inquiries are resolved in a timely and effective manner.
Issue Resolution: Address and resolve customer complaints, providing appropriate solutions, and escalating issues to higher management when necessary.
Product Expertise: Maintain a deep understanding of the company’s products, services, and procedures to effectively assist customers.
Record Management: Document all interactions, complaints, and actions taken using customer management systems (CRM) and ensure data accuracy.
Feedback Collection: Gather feedback from customers to identify trends, areas for improvement, and potential service or product issues.
Customer Retention: Engage customers with proactive support to enhance their experience and encourage long-term loyalty.
Training & Development: Stay updated on product updates, company policies, and customer service best practices.
Follow-Up: Ensure that customer concerns and issues are resolved to the customer’s satisfaction and follow up on pending cases.
Team Coordination: Collaborate with internal teams, including sales, technical support, and operations, to resolve issues and improve overall customer satisfaction.
Reporting: Prepare and present reports on customer care performance metrics, feedback trends, and issue resolution outcomes to management.
Job role
Work location
Home Serve India, Luz Church Road, Luz, Mylapore, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Graduate
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Female
About company
Name
Vivek
Address
Home Serve India, Luz Church Road, Luz, Mylapore, Chennai, Tamil Nadu, India
Job posted by Vivek
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