Customer Care Executive

Vivek

Mylapore, Chennai

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

49 applicants

Benefits include: Mobile Allowance

Job Description

Key Responsibilities:


Customer Interaction: Professionally handle customer queries via phone, email, chat, or face-to-face, ensuring all inquiries are resolved in a timely and effective manner.


Issue Resolution: Address and resolve customer complaints, providing appropriate solutions, and escalating issues to higher management when necessary.


Product Expertise: Maintain a deep understanding of the company’s products, services, and procedures to effectively assist customers.


Record Management: Document all interactions, complaints, and actions taken using customer management systems (CRM) and ensure data accuracy.


Feedback Collection: Gather feedback from customers to identify trends, areas for improvement, and potential service or product issues.


Customer Retention: Engage customers with proactive support to enhance their experience and encourage long-term loyalty.


Training & Development: Stay updated on product updates, company policies, and customer service best practices.


Follow-Up: Ensure that customer concerns and issues are resolved to the customer’s satisfaction and follow up on pending cases.


Team Coordination: Collaborate with internal teams, including sales, technical support, and operations, to resolve issues and improve overall customer satisfaction.


Reporting: Prepare and present reports on customer care performance metrics, feedback trends, and issue resolution outcomes to management.

Job role

Work location

Home Serve India, Luz Church Road, Luz, Mylapore, Chennai, Tamil Nadu, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Female

About company

Name

Vivek

Address

Home Serve India, Luz Church Road, Luz, Mylapore, Chennai, Tamil Nadu, India

Job posted by Vivek

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