nbound Process Executive

Reporting: Team Leader - Inbound

Sharing the JD for Inbound process:

Job Role: · Answer inbound calls and assist customers with their

Queries/Request/Complains.

· Raise Request & Complaints on behalf of the customer in the CRM tool.

· Generate leads and educate customers about new products & their benefits.

· Maintain and adhere to compliance guidelines

· Capture problem indicators, highlight and suggest improvement

· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy

· Maintain adequate knowledge levels on products, processes and systems

used

· Ensure sales target are met

· Skills Required:

o Excellent verbal communication skills

o Ability to comprehend, capture as well as interpret basic

customer information

o Strong customer service focus

o Knowledge of Banking / Credit cards preferred