Inbound Voice Process Executive
Logfix Scm Solutions Private Limited
Inbound Voice Process Executive
Logfix Scm Solutions Private Limited
Karapakkam, Chennai
₹17,000 - ₹34,000 monthly*
Fixed
₹17000 - ₹32000
Average Incentives*
₹2,000
Earning Potential
₹34,000
You can earn more incentive if you perform well
Job Details
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Job Description
nbound Process Executive
Reporting: Team Leader - Inbound
Sharing the JD for Inbound process:
Job Role: · Answer inbound calls and assist customers with their
Queries/Request/Complains.
· Raise Request & Complaints on behalf of the customer in the CRM tool.
· Generate leads and educate customers about new products & their benefits.
· Maintain and adhere to compliance guidelines
· Capture problem indicators, highlight and suggest improvement
· Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
· Maintain adequate knowledge levels on products, processes and systems
used
· Ensure sales target are met
· Skills Required:
o Excellent verbal communication skills
o Ability to comprehend, capture as well as interpret basic
customer information
o Strong customer service focus
o Knowledge of Banking / Credit cards preferred
Job role
Work location
Karapakkam, Chennai, Tamil Nadu, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 32 years
Gender
Any gender
About company
Name
Logfix Scm Solutions Private Limited
Address
Karapakkam, Chennai, Tamil Nadu, India
Job posted by Logfix Scm Solutions Private Limited
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