Job Summary:

As the Front Office Receptionist / Executive, you will be the first point of contact for our patients. Your role is crucial in creating a welcoming environment and ensuring that our patients feel comfortable and supported. You will manage front office operations with efficiency and grace, performing tasks such as greeting patients, managing appointments, and handling inquiries.

Key Responsibilities:

• Greet Patients: Welcome patients warmly and with genuine empathy.
• Manage Appointments: Schedule, reschedule, and confirm patient appointments effectively.
• Handle Inquiries: Address patient questions and concerns with clarity and patience, both in-person and over the phone.
• Administrative Support: Assist with administrative tasks such as filing, data entry, and maintaining patient records.
• Communication: Coordinate with medical staff to ensure seamless patient care and communication.
• Maintain Reception Area: Ensure the reception area is clean, tidy, and conducive to a pleasant patient experience.

Qualifications:

• Empathy: A natural ability to understand and share the feelings of others.
• Communication Skills: Exceptional verbal and written communication skills.
• Customer Service: Previous experience in a customer service role, preferably in a healthcare setting, is a plus.
• Organizational Skills: Strong organizational and multitasking abilities.
• Professional Appearance: A neat, professional appearance and demeanor.
• Technical Skills: Proficiency with Microsoft Office Suite and experience with medical software systems is an advantage.

We look forward to welcoming you to the Lysander Pain Care and Ortho Center team!