Urgent hiring for Finfortune financial services Pvt  Ltd. For the Post of  customer relationship officer (CRO) for Chennai Location.

=> This is permanent job on roles of the Finfortune financial services Pvt Ltd with fixed salary + high incentives.

=> Be part of fastest growing digital sales channel in financial services industry.

=> This will be permanently working from office only (Not a Work From Home).

Job Designation: Customer relationship Officer (CRO)

Role Category: Customer Services (Voice Process)

Job Locations: Chennai

Experience: 0 – 3 years

Key Role &

responsibilities:

=> Day shift . shift timing 9.30-6.30

=>This position is primarily responsible for receiving / attending the inbound calls from existing customers to resolve their complaints & queries and give them the service against the banking products and services.

=> Developing and maintaining banking relationships with a select group of Individual customers by providing them exceptional individualized customer service, thereby achieving targeted growth and service norms.

Job Description:

·        To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.

·        To identify and convert the opportunities for cross selling (banking product) on customer's call.

·        Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

·        Adherence to Information Security norms & quality process norms.

·        Act on the feedback given by Team Leader on the coaching provided to the team as guidelines for improving performance.

Candidate Desire Profile:

·        Good listening skills and strong communication abilities.

·        Flexible to get scattered 4 Week Offs in a month with 8 hours with day shifts.

·        Freshers with communication skills also can apply.

·        Age should be 20-35 years only Female can apply.

·        Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.

·        Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

·        Team player Candidate must be able to work effectively with all levels of the organization.

Salary Package:

·        Annual CTC of Rs.1.50 to 3.25 Lac per annum plus performance based high Incentives.

Education Qualification:

·        Minimum Graduate with any stream

·        Post Graduate with any stream.

POSITION AVAILABLE:

·        CUSTOMER  SUPPORT EXECUTIVE - 20 ( Female only)

·        TEAM LEADER  -   4 ( Female only )

CONTACT PERSON :   NARMADHA

CONTACT NUMBER:  9360702182