l  Develop and implement comprehensive training programs for new and existing telesales representatives, covering product knowledge, sales techniques, objection handling, and customer service skills.

l  Conduct training sessions through various formats, including classroom training, virtual sessions, and oneonone coaching, ensuring all learning objectives are met.

l  Assess the training needs of individual team members through performance evaluations, observations, and feedback, and tailor training plans accordingly.

l  Collaborate with sales managers and team leaders to identify areas for improvement and develop targeted training initiatives to address skill gaps and enhance performance.

l  Create and update training materials, including presentations, manuals, and eLearning modules, to ensure they reflect the latest product information, sales strategies, and best practices.