Looking for Customer Support Manager for Canada , Australia, Germany, Singapore

(DONOT APPLY FOR INDIA)

Call 9990327387 ops@jvsimmigration.com

Salary Min INR 10,00,000 to Max INR 95,00,000

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing the budget of the customer support department.