TELECALLING

1. Customer Order Opening & Closing Filling Work Process.
2. Incoming and Outgoing Calls Register Maintenance Follow-up.
3. Sometimes Scheme Closing and Showroom Promotion Call Follow-up.
4. Madurai Rate Collection Process: Evening Only.
5. Rate SMS Send to Customer Database through Cute SMS.
6. Chitty Ledger Writing Work Follow-up.
7. Customer Feedback Collection and Database Maintenance Processes.
8. Customer Referral Forms Collection and Database Maintenance. Then Report to Accounts and Floor Managers.
9. Marketing Team Database Entry Work Process.
10. System Typing Related Work Follow-up.

GREETER

1. He/she has to receive the customers, greet them.
2. He/she shall politely ask the customer regarding his enquiry.
3. He/she shall as per the enquiry lead the customer to the right section
4. He/she shall ensure that the customer is comfortable before the CSA leaves.
5. He/she shall write down the walkin in the walkin register.
6. He/ she shall make arrangement for any refreshment if required by the staff.
7. He/she shall accompany back the customer to the door.
8. He/ she shall enquire if the customer is satisfied with the shopping experience at Bhima and thank the customer for shopping at Bhima Jewellers.
9. He/ She shall have the bills prepared at the billing section as per details provided by the sales staff and bring the bills over to the customer and explain the details if required and escort them to the cash counter.