COLLECTIONS ASSOCIATE MANAGER

To manage collections field and tele-calling team and Recover dues of delinquent customer as per allocation through inhouse or agencies as per given targets and as per RBI guidelines and as per process & policies laid down by the organization within set timelines. To manage collections field and tele-calling team and Recover dues of delinquent customer as per allocation through inhouse or agencies as per given targets and as per RBI guidelines and as per process & policies laid down by the organization within set timelines. Review collection teams on various parameters and ensure units objective is uncompromised Monitor performance of field & telecalling teams and address performance deficiencies. Flow & Recovery rates to be tracked. Ensure inventory management through resolution, roll back, normalization for the bucket and take proactive steps to control/ reduce inventory for the bucket location Person will need to visit customers directly for the collection purpose including spoke location visits. Will need to ensure utilization of Legal tools in the collection process. Providing detailed MIS to his superior and ensuring implementation of best collection strategies Coordination with OPS, Sales & IT department. Appointment and retaining vendors right vendor. Training / Mentoring to team/s wherever is required