Customer Relationship Executive
Greenads Global Private Limited
Customer Relationship Executive
Greenads Global Private Limited
Ernakulam
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
77 applicants
Benefits include: Health Insurance
Job Description
Job Description :
The Customer Relationship Executive plays a crucial role in maintaining and expanding client relationships through effective follow-up strategies. This position requires a proactive and customer-focused individual who excels in communication, relationship-building, and sales tactics. The primary responsibilities include managing follow-up activities with existing clients, and ensuring a positive customer experience.
Key Responsibilities :
Customer Follow-up :
- Regularly follow up with existing customers to understand their needs, address concerns, and nurture the client relationship.
- Utilize various communication channels (phone calls, emails, and potentially social media) to stay engaged with clients and provide updates on new products or services.
Relationship Building :
- Develop and maintain strong relationships with customers by understanding their business goals and aligning company offerings with their needs.
- Act as a point of contact for customers, ensuring a positive experience throughout the entire sales process.
- Provide detailed product or service information to potential clients and address their questions or concerns.
- Analyze the client's requirements and identify opportunities for upselling and cross-selling.
Sales Support :
- Collaborate with the sales team to gather feedback from clients and identify areas for improvement in products or services.
- Assist in creating and maintaining sales materials, presentations, and documentation for effective client communication.
- initiate communication with the operations and support teams regarding customer queries and issues, ensuring timely responses."
Customer Satisfaction :
- Monitor and evaluate customer satisfaction levels through surveys, feedback, and direct communication.
Qualifications
- Freshers/ Minimum of 1-year sales experience; B2B Enterprise Sales exposure is advantageous. (Female candidates are preferred).
- Graduation is a must; an MBA is a plus.
- Team-oriented individual with robust interpersonal and communication skills.
- Proficient in English and Malayalam
- Effective presentation and selling skills are essential.
- Strong people skills are a prerequisite.
- Solution selling, particularly in cross-selling products within large enterprises, is highly desirable.
- Excellent communication, negotiating, and closing skills with prospects and customers.
- Demonstrated experience in sales or related customer service roles.
- Strong organizational and time management capabilities.
- Familiarity with CRM software and sales tools is advantageous.
- Collaborative team player with a results-oriented mindset.
Job role
Work location
Deshabhimani Road, Kaloor, Ernakulam, Kerala, India
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
English level
Good (Intermediate / Advanced) English
Gender
Female
About company
Name
Greenads Global Private Limited
Address
Deshabhimani Road, Kaloor, Ernakulam, Kerala, India
Job posted by Greenads Global Private Limited
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