job description

Process all guest check ins, verifying guest identity,

Form of payments, assigning room, and issuing room key.

Set up accurate accounts for each guest according to their

requirements. Ensure rates are updated on the online platforms

on a daily basis, document exceptions. Secure payment prior to

issuing room key, verify and adjust billing. Compile and review

daily reports, respond to all the guest reviews received. Complete

cashier and closing reports. Supply guest with directions and

property information. accommodate guest requests, contacting

appropriate staff if necessary. Follow up to ensure requests have

been met. Count and secure the bank at beginning and end of shift.

Develop/maintain positive working relationship; support team to

reach common goals; listen and respond appropriately to employee

concerns. The ideal candidate will have a friendly and easy going

personality while also being very perspective and disciplined.

You should be able to deal with complaints and give accurate information.

A customer-oriented approach is essential. The goal is to make guests

and visitors feel comfortable and valued while on our premises.

Follow company policies and procedures, report accidents, injuries,

and unsafe work conditions to manager; ensure personal appearance

is clean and professional; maintain confidentiality of proprietary

information; protect company assets.

Welcome and acknowledge guests; anticipate and address guests

Service needs; assist individuals with disabilities; thank guests with

Genuine appreciation. Speak using clear and professional language.

Prepare and review written documents accurately and completely.

Answer telephones using appropriate etiquette. Ensure adherence

To quality standards. Enter and locate information using computers/

Software. Stand, sit, or walk for an extended period of time.