Job description

Position Title: Relationship Manager

Location: Delhi, Noida

Department: Sales and Marketing

Position Type: Full-Time

Job Summary:

The Customer Relationship Manager (CRM) is responsible for managing and nurturing relationships with our customers, ensuring their needs are met, and promoting customer satisfaction and loyalty. This role involves working closely with sales, marketing, and support teams to enhance the overall customer experience and drive business growth.

Key Responsibilities:

• Customer Engagement and Relationship Building:
• Develop and maintain strong, long-lasting relationships with customers.
• Act as the primary point of contact for key accounts, addressing their needs and concerns promptly and effectively.
• Schedule regular check-ins with customers to assess satisfaction and identify opportunities for improvement.
• Customer Satisfaction and Retention:
• Monitor customer satisfaction levels and implement strategies to improve them.
• Address and resolve customer complaints and issues, ensuring a positive outcome.
• Develop and execute customer retention programs and loyalty initiatives.
• Data Analysis and Reporting:
• Utilize CRM software to track and analyze customer interactions and data.
• Prepare regular reports on customer satisfaction, trends, and areas for improvement.
• Provide insights and recommendations based on customer data to drive strategic decision-making.
• Education: Bachelor's degree
• Experience: Minimum of 1-2 years of experience in customer relationship management or a similar role.
• Good knowledge of the Indian stock market.
• Experience in the Insurance sales.
• Knowledge of the mutual funds.
• Skills: Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Proficiency in CRM software and customer data analysis tools.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.