Customer Care Executive
Startek
Customer Care Executive
Startek
Gurgaon/Gurugram
₹18,000 - ₹25,000 monthly
Fixed
₹18000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
135 applicants
Benefits include: PF, Internet Allowance, Flexible Working Hours, Health Insurance, ESI (ESIC)
Job Description
Job Title: Customer Support Executive
Location: Gurgaon
Company: Startek
Salary: Up to ₹3 LPA
Job Description:
Startek is seeking a motivated and customer-focused Customer Support Executive with a minimum of 1 year of BPO experience to join our team in Gurgaon. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Customer Interaction: Handle inbound and outbound calls to provide assistance and support to customers regarding their queries, complaints, and requests.
- Issue Resolution: Resolve customer issues promptly and effectively by identifying the problem, explaining the best solution, and following up to ensure complete resolution.
- Product Knowledge: Maintain a thorough understanding of the company's products, services, and processes to provide accurate and relevant information to customers.
- Data Management: Accurately document and update customer information in the system after every interaction.
- Feedback Handling: Capture customer feedback and communicate it to the relevant teams for process improvement.
- Performance Targets: Meet and exceed individual performance targets, including call handling time, quality, and customer satisfaction.
- Compliance: Adhere to company policies, industry regulations, and quality standards while handling customer interactions.
Qualifications:
- Education: Minimum of a High School Diploma or equivalent (Graduation preferred).
- Experience: Minimum of 1 year of experience in a BPO or call center environment.
- Skills:
- Excellent verbal and written communication skills in English.
- Strong problem-solving skills and a customer-centric approach.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Proficiency in using computers and customer management software.
Benefits:
- Competitive salary up to ₹3 LPA.
- Performance-based incentives and bonuses.
- Health insurance and wellness programs.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
Job role
Work location
Gurgaon, Haryana, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Past role/category experience
Customer Success, Customer Support - BPO / Voice / Blended, Customer Support - Service Delivery, Customer Support - International Voice Process
Skills
Customer service, Good Communication Skills, Customer satisfaction, Outbound calling, Customer relationship, Customer onboarding
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Startek
Address
Gurgaon, Haryana, India
Job posted by Startek
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