Customer Care Executive

Blossom Stayz

Sector 47, Gurgaon/Gurugram

₹15,000 - ₹20,000 monthly

Fixed

15000 - ₹20000

Earning Potential

20,000

Work from Office

Full Time

Min. 2 Years

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

54 applicants

Job Description

Providing assistance and support to customers via various channels such as phone, email, chat, or social media. This includes addressing inquiries, resolving complaints, and troubleshooting issues effectively and efficiently. Communicating with customers in a professional, friendly, and courteous manner. This may involve active listening to understand customers' needs and concerns and conveying information clearly and accurately. Analyzing customer problems and finding appropriate solutions. This may require referring to company policies, procedures, or product/service knowledge to resolve issues satisfactorily. Having a comprehensive understanding of the company's products or services to provide accurate information and assistance to customers. Continuous learning and updating oneself with product/service changes are often necessary. Maintaining detailed records of customer interactions, including inquiries, complaints, and resolutions. This documentation helps in tracking customer issues, analyzing trends, and improving customer service processes. Collaborating with other team members, such as supervisors, managers, or technical support staff, to resolve complex customer issues or escalate unresolved problems appropriately.  Ensuring high-quality customer service by adhering to company standards, policies, and procedures. This may involve monitoring calls, emails, or chats for quality assurance purposes and implementing feedback for improvement. Managing time effectively to handle multiple customer inquiries or issues simultaneously while maintaining service quality and meeting response time targets. Striving to achieve high levels of customer satisfaction by providing timely and effective assistance, demonstrating empathy, and going above and beyond to meet customer needs whenever possible. Actively participating in training sessions, workshops, or other learning opportunities to enhance customer service skills, product knowledge, and problem-solving abilities. Good communication skills

Job role

Work location

Sector 47, Gurugram, Haryana, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Basic English

Degree/ Specialisation

Any Bachelor

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Sector 47, Gurugram, Haryana, India

About company

Name

Blossom Stayz

Address

Sector 47, Gurugram, Haryana, India

Job posted by Blossom Stayz

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