Dear Candidate,

Greetings From Teleperformance...!!!

Hiring In Teleperformance...

We have an exciting opportunity for you to join our team at Teleperformance, a leading BPO company. We are looking for enthusiastic and driven individuals to the roll of customer service and sales representative.

Key Responsibilities:

• Customer Interaction: * Provide high-quality support to premium customers through various channels (phone, email, chat, etc.) ensuring timely and accurate responses.
• Issue Resolution: * Efficiently handle and resolve customer inquiries, complaints, and issues by providing appropriate solutions within the first interaction whenever possible.
• Product Knowledge: * Maintain a deep understanding of the company's products and services to effectively assist customers and provide accurate information.
• Customer Relationship Management: * Build and maintain strong relationships with premium customers, ensuring their satisfaction and loyalty.
• Documentation: * Accurately document all customer interactions and transactions in the CRM system, ensuring all records are up-to-date and complete.
• Feedback Handling: * Collect and analyse customer feedback to identify trends and areas for improvement. Provide actionable insights to the management team.
• Team Collaboration: * Work closely with other departments, such as sales, marketing, and technical support, to ensure seamless service delivery.
• Continuous Improvement: * Stay updated with industry best practices and participate in training sessions to enhance customer service skills and product knowledge.

Qualifications:

• Graduate / Undergraduate can apply.
• Experience can apply.
• Minimum Qualification 12th.

Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• High level of empathy and customer-centric mindset.
• Ability to handle stressful situations and difficult customers with composure.
• Proficiency in using CRM software and other customer support tools.

Attributes:

• Detail-oriented and organized.
• Self-motivated with a strong sense of accountability.
• Ability to work independently and as part of a team.
• Flexibility to work in shifts, including weekends and holidays, if required.

Benefits:

• Comprehensive health insurance and other benefits.
• Opportunities for professional development and career advancement.
• Friendly and inclusive work environment.

How To Apply:

If you are ready to take your career to the next level dynamic and rewarding environment, we'd love to hear from you.

Please Send your resume with detailing your relevant experience to below mentioned details.

HR - Priyanka Kashyap

Contact - 8368659264

Regards,

Talent Acquisition Team

Teleperformance India