Customer Support Executive
Policybazaar Insurance Brokers Private Limited
Customer Support Executive
Policybazaar Insurance Brokers Private Limited
Sector 29, Gurgaon/Gurugram
₹17,000 - ₹35,000 monthly
Fixed
₹17000 - ₹35000
Earning Potential
₹35,000
Job Details
Interview Details
Job highlights
65 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
Roles and Responsibilities :-
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using CRM software and Microsoft Office Suite.
Job role
Work location
Metro Station Huda City Centre, Sector 29, Gurugram, Haryana
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Hindi
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Policybazaar Insurance Brokers Private Limited
Address
Metro Station Huda City Centre, Sector 29, Gurugram, Haryana
Job posted by Policybazaar Insurance Brokers Private Limited
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