Customer Support Executive

Policybazaar Insurance Brokers Private Limited

Sector 29, Gurgaon/Gurugram

₹17,000 - ₹35,000 monthly

Fixed

17000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

65 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Roles and Responsibilities :-


  • Manage large amounts of incoming phone calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills:

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency in using CRM software and Microsoft Office Suite.

Job role

Work location

Metro Station Huda City Centre, Sector 29, Gurugram, Haryana

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Hindi

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Policybazaar Insurance Brokers Private Limited

Address

Metro Station Huda City Centre, Sector 29, Gurugram, Haryana

Job posted by Policybazaar Insurance Brokers Private Limited

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