Customer Support Executive

Startek

Sector 18, Gurgaon/Gurugram

₹12,000 - ₹13,000 monthly

Fixed

12000 - ₹13000

Earning Potential

13,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

28 applicants

Benefits include: PF

Job Description

Job Title: Customer Support Executive

Location: Gurgaon

Company: Startek



Job Description:

Startek is seeking a motivated and customer-focused Customer Support Executive with a minimum of 1 year of BPO experience to join our team in Gurgaon. The ideal candidate will possess excellent communication skills and a passion for delivering exceptional customer service.


Key Responsibilities:

  • Customer Interaction: Handle inbound and outbound calls to provide assistance and support to customers regarding their queries, complaints, and requests.
  • Issue Resolution: Resolve customer issues promptly and effectively by identifying the problem, explaining the best solution, and following up to ensure complete resolution.
  • Product Knowledge: Maintain a thorough understanding of the company's products, services, and processes to provide accurate and relevant information to customers.
  • Data Management: Accurately document and update customer information in the system after every interaction.
  • Feedback Handling: Capture customer feedback and communicate it to the relevant teams for process improvement.
  • Performance Targets: Meet and exceed individual performance targets, including call handling time, quality, and customer satisfaction.
  • Compliance: Adhere to company policies, industry regulations, and quality standards while handling customer interactions.

Qualifications:

  • Education: Minimum of a High School Diploma or equivalent (Graduation preferred).
  • Experience: Minimum of 1 year of experience in a BPO or call center environment.
  • Skills:
  • Excellent verbal and written communication skills in English.
  • Strong problem-solving skills and a customer-centric approach.
  • Ability to handle multiple tasks and work in a fast-paced environment.
  • Proficiency in using computers and customer management software.



Benefits:

  • Performance-based incentives and bonuses.
  • Health insurance and wellness programs.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Job role

Work location

247, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Skills

Customer service, Good Communication Skills, Customer satisfaction, Outbound calling, Customer relationship, Customer onboarding

English level

Basic English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Startek

Address

247, Phase IV, Udyog Vihar, Sector 18, Gurugram, Haryana, India

Job posted by Startek

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