Role & responsibilities

Job Description:

We are currently seeking a dedicated Project Analyst - International Voice Process for one of our Global Telecommunication Client to join our team in Gurugram, Haryana . The successful candidate will be responsible for handling international customer inquiries and issues through voice calls and online front-end operations. Additionally, they will identify and integrate upselling opportunities, adapt sales pitches based on customer responses, and prioritize customer satisfaction.

Key Responsibilities:

- Handle international customer inquiries and issues through voice calls with precision and professionalism.

- Manage online front-end operations to ensure smooth customer interactions.

- Identify and integrate upselling opportunities into customer interactions.

- Adapt sales pitches based on customer responses and needs.

- Prioritize customer satisfaction and promptly resolve any issues or concerns.

Key Requirements:

- Bachelor's degree in any discipline.

- 2-12 months of experience in a customer service role, preferably in an international voice process.

- Excellent verbal and written communication skills in English, with a neutral accent.

- Strong problem-solving and interpersonal skills.

- Ability to work flexible hours.

Perks & Benefits:

- Transport facility available as per the clients policy.

- Meals provided as per the clients policy.

- Opportunity to work with a dynamic and global team.

- Career growth and development opportunities within the organization.