International BPO Executive
Ernst & Young LLP ( EY India )
International BPO Executive
Ernst & Young LLP ( EY India )
Sector 44, Gurgaon/Gurugram
₹20,000 - ₹30,000 monthly
Fixed
₹20000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
132 applicants
Benefits include: PF, Travel Allowance (TA), Flexible Working Hours, Laptop, Health Insurance
Job Description
Role & responsibilities
Job Description:
We are currently seeking a dedicated Project Analyst - International Voice Process for one of our Global Telecommunication Client to join our team in Gurugram, Haryana . The successful candidate will be responsible for handling international customer inquiries and issues through voice calls and online front-end operations. Additionally, they will identify and integrate upselling opportunities, adapt sales pitches based on customer responses, and prioritize customer satisfaction.
Key Responsibilities:
- Handle international customer inquiries and issues through voice calls with precision and professionalism.
- Manage online front-end operations to ensure smooth customer interactions.
- Identify and integrate upselling opportunities into customer interactions.
- Adapt sales pitches based on customer responses and needs.
- Prioritize customer satisfaction and promptly resolve any issues or concerns.
Key Requirements:
- Bachelor's degree in any discipline.
- 2-12 months of experience in a customer service role, preferably in an international voice process.
- Excellent verbal and written communication skills in English, with a neutral accent.
- Strong problem-solving and interpersonal skills.
- Ability to work flexible hours.
Perks & Benefits:
- Transport facility available as per the clients policy.
- Meals provided as per the clients policy.
- Opportunity to work with a dynamic and global team.
- Career growth and development opportunities within the organization.
Job role
Work location
Ernst and Young, Sector 44, Gurugram, Haryana, India Sector 44, Gurgaon/Gurugram
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Graduate
Past role/category experience
Customer Support - International Voice Process, Customer Support - Service Delivery, Inside Sales, Customer Support - Non Voice, Customer Success, Customer Support - BPO / Voice / Blended
Skills
Customer service, Lead Generation, Cold Calling, Customer retention, Inside sales, Objection handling, Conflict management, International calling, English speaking
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Ernst & Young LLP ( EY India )
Address
Ernst and Young, Sector 44, Gurugram, Haryana, India Sector 44, Gurgaon/Gurugram
Job posted by Ernst & Young LLP ( EY India )
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