International BPO Executive

Ernst & Young LLP ( EY India )

Sector 44, Gurgaon/Gurugram

₹20,000 - ₹30,000 monthly

Fixed

20000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

132 applicants

Benefits include: PF, Travel Allowance (TA), Flexible Working Hours, Laptop, Health Insurance

Job Description

Job description

Role & responsibilities


Job Description:

We are currently seeking a dedicated Project Analyst - International Voice Process for one of our Global Telecommunication Client to join our team in Gurugram, Haryana . The successful candidate will be responsible for handling international customer inquiries and issues through voice calls and online front-end operations. Additionally, they will identify and integrate upselling opportunities, adapt sales pitches based on customer responses, and prioritize customer satisfaction.

Key Responsibilities:

- Handle international customer inquiries and issues through voice calls with precision and professionalism.

- Manage online front-end operations to ensure smooth customer interactions.

- Identify and integrate upselling opportunities into customer interactions.

- Adapt sales pitches based on customer responses and needs.

- Prioritize customer satisfaction and promptly resolve any issues or concerns.

Key Requirements:

- Bachelor's degree in any discipline.

- 2-12 months of experience in a customer service role, preferably in an international voice process.

- Excellent verbal and written communication skills in English, with a neutral accent.

- Strong problem-solving and interpersonal skills.

- Ability to work flexible hours.

Perks & Benefits:

- Transport facility available as per the clients policy.

- Meals provided as per the clients policy.

- Opportunity to work with a dynamic and global team.

- Career growth and development opportunities within the organization.

Job role

Work location

Ernst and Young, Sector 44, Gurugram, Haryana, India Sector 44, Gurgaon/Gurugram

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

Graduate

Past role/category experience

Customer Support - International Voice Process, Customer Support - Service Delivery, Inside Sales, Customer Support - Non Voice, Customer Success, Customer Support - BPO / Voice / Blended

Skills

Customer service, Lead Generation, Cold Calling, Customer retention, Inside sales, Objection handling, Conflict management, International calling, English speaking

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Ernst & Young LLP ( EY India )

Address

Ernst and Young, Sector 44, Gurugram, Haryana, India Sector 44, Gurgaon/Gurugram

Job posted by Ernst & Young LLP ( EY India )

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