Technical support voice process is a role that involves providing technical support to users over the phone or other communication channels. Some responsibilities of a technical support voice process role include:

Troubleshooting LANs, Administering desktops, Supporting laptops, Supporting networks, Installing devices, Supporting hardware, and Installing hardware. 

Some qualifications for a technical support voice process role may include: Being a graduate, Having excellent communication skills, Being fluent in English, and Having at least 6 months of experience in international outbound