Pre-sales Lead
Airtel
Pre-sales Lead
Airtel
Gurgaon/Gurugram
Not disclosed
Job Details
Job Description
Homes.NCR>AES>Lead - IWAN Assurance>TNL-HR-New Delhi-Mohan Estate
- Ensure customer SRs gets resolved within timelines along with compliance to norms through meticulous governance with all stakeholders.
- Driving teams to ensure compliance against defined goals and processes to meet customer requirements & achieve customer delight.
- Adhering to and developing process oriented approach within function.
- Develop a highly skilled and efficient team to drive customer satisfaction. Maintain high level of motivation and energy in teams.
- Institutionalize learning process by creating knowledge base and build culture of knowledge sharing in teams.
- Reporting of MIS/Dashboards to senior management/functional heads capturing areas of improvements, performance trends & bottlenecks
- Collaborating with business units to integrate business needs, interests, and objectives
- Effectively communicate with excellent interpersonal skills to ensure precise & timely communication to stakeholder
PRINCIPLE ACCOUNTABILITIES
B2B Service Assurance:
- Manage multiple simultaneous cross functional teams across various line of business and different products
- Ensure Customer data link service assurance and active approach to address the customer reported issues and puts in measures to avoid repetition
- Work end to end with the stakeholders for identification of problems / repeat reasons and ensure that all risks are prioritized and mitigation plans are put in place
Technical Skills
- Knowledge of IWAN must
- MPLS, clear channel, internet, SDWAN
Process improvement:
- Define and Streamline approved processes to achieve business goals
- Continuously review of process efficiency and highlight the requirements to define / modify processes
Governance and Reporting:
- Engage with relevant stakeholders for successfully overcoming roadblocks and bottlenecks during the assurance of any service.
- Manage the process to ensure all Risks, Issues, dependencies and Progress are reported to all relevant stakeholders
MAJOR CHALLENGES
- Develop and maintain harmonious relationship with customer and stake holders in multiple stakeholder environment
- Understanding business need & time lines and drive projects for improved productivity
- Ensure performance standards
- Managing internal and external escalations and working on alternates for solution
- Improvement in CSAT
Job role
Work location
Mohan Estate, TNL-HR-New Delhi-Mohan Estate, Telesonic Networks Limited, GURGAON, HARYANA, India
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Airtel
Job posted by Airtel
This job has expired