Lead Generation Specialist
Airtel
Lead Generation Specialist
Airtel
Gurgaon/Gurugram
Not disclosed
Job Details
Job Description
Lead -Network Complaints Analytics
Team member will be responsible for driving customers’ network experience improvement .It involves working closely with all circles, partners and cross functional teams. Process corrections , sample audit of the actions suggested by partner etc
Main actions include
- driving customer complaint reduction across all circles.
- Ensuring the complaint resolution TAT is met
- Driving / working closely with circle team and partner team
- Ensuring that the process outlined for addressing the complaints is adhered by all circles
- Coming out with analytics on complaints and suggesting resolution at site level / process level
- GRID ANALYSIS for identification of high complaints area
- Identifying worst areas having high complaints inflow
- Identification of sites having operational/capacity/transmission/quality resulting in increase in complaints
- Seeking support for various departments for action prioritization which results in complaint’s reduction.
- Daily interaction with the stakeholders to ensure process adherence
- Audits to be done on regular basis
- Support circle for process adherence and seek support for correction.
- Suggest, implement and track the implementation of automations for complaints analysis.
Job role
Work location
Gurgaon, Airtel Centre - Gurgaon, Bharti Airtel Limited, Phase-IV, GURGAON, HARYANA, India
Department
Data Science & Analytics
Role / Category
Digital Marketing
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
About company
Name
Airtel
Job posted by Airtel
This job has expired