Team Leader - Operations
Nilachal Credit Management Private Limited
Team Leader - Operations
Nilachal Credit Management Private Limited
Bhangagarh, Guwahati
₹15,000 - ₹20,000 monthly
Fixed
₹15000 - ₹20000
Earning Potential
₹20,000
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127 applicants
Job Description
About the Company
Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance.
Job Role: Team Lead – Collections
Team: Collection Base
Location: Guwahati, Assam
Employment Type: Full Time
Job description
Candidate should have experience in agency model
Responsibilities
1. Manage tele-calling team with close monitoring of Live calls and key focus on revenue target.
2. Assist tele callers to talk to customers on repayment of dues to various banks and financial Institutions.
3. Queue Management track to make sure all call queues getting assigned and cleared on daily basis.
4. Escalate to inhouse team and sort out the process issues raised by tele-calling team.
5. Identify and quickly sort out agency issues affecting the calling process.
6. Identify the training requirements based on the PIP performance.
Preferred candidate profile
1. Graduate with 2+ years’ experience in managing a tele-calling team in recovery and collection.
2. Track-record of achieving target of 100%.
3. Manage a team of assisted channel specialists to drive business and growth.
4. Deliver production metrics in terms of attendance, call adherence, conversion.
5. Manage quality and training needs.
6. Ensure targets are met both in terms of value and number of accounts.
7. Ready to handle pressure and interested to work in a start-up environment.
8. Excellent communication.
Job role
Work location
NCMPL, Sethi Trust,Unit-II,5th Floor, Bhangagarh, Guwahati -781005,Opposite to Reliance Smart Bazar Bhangagarh, Guwahati
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Debt Collections / Recovery
English level
Basic English
Gender
Any gender
About company
Name
Nilachal Credit Management Private Limited
Address
NCMPL, Sethi Trust,Unit-II,5th Floor, Bhangagarh, Guwahati -781005,Opposite to Reliance Smart Bazar Bhangagarh, Guwahati
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