Associate BPO Executive
The Family Thai Spa
Associate BPO Executive
The Family Thai Spa
Nanakramguda, Hyderabad Region
₹20,000 - ₹50,000 monthly*
Fixed
₹20000 - ₹30000
Average Incentives*
₹20,000
Earning Potential
₹50,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
200+ applicants
Benefits include: Weekly Payout, Overtime Pay, Joining Bonus, Annual Bonus, PF, Laptop, Health Insurance
Job Description
Position Overview:
We are looking for dynamic individuals to join our team as Inbound and Outbound Process Associates. In this role, you will be responsible for handling both inbound and outbound communications for our clients. The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to thrive in a fast-paced environment.
Key responsibilities:
1.Handling Inbound Communications: Answering incoming calls, emails, and other communications from clients and providing timely and accurate information or assistance.
2.Managing Outbound Communications: Making outbound calls, sending emails, and other communications to follow up with clients, provide updates, or gather necessary information.
3.Documentation and Record-Keeping: Maintaining detailed and accurate records of all communications, including call logs, emails, and other correspondence.
4.Problem Resolution: Addressing client inquiries, concerns, or issues promptly and professionally, and escalating complex issues to the appropriate department or supervisor as needed.
5.Quality Assurance: Ensuring that all communications adhere to company policies and procedures, and meeting quality and productivity standards.
6.Collaboration: Collaborating with team members and other departments to provide seamless support to clients and achieve departmental goals
Qualifications:
- High school diploma or bachelor's degree.
- Excellent verbal and written communication skills, with a clear and professional phone manner.
- Strong active listening skills and the ability to empathize with customers' concerns or frustrations.
- Flexibility to work night shifts
Job role
Work location
Gachibowli-miyapur road,laxmi cyber city,white fields,kothaguda,kondapur,Telanagana,500084 Nanakramguda, Hyderabad Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Night Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Customer service, Good Communication Skills, Cold Calling, Outbound calling, Inbound calling, Verbal communication
English level
Good (Intermediate / Advanced) English
Gender
Any gender
Interview details
Interview mode
In person
Interview address
Gachibowli-miyapur road,laxmi cyber city,white fields,kothaguda,kondapur,Telanagana,500084
About company
Name
The Family Thai Spa
Address
Gachibowli-miyapur road,laxmi cyber city,white fields,kothaguda,kondapur,Telanagana,500084 Nanakramguda, Hyderabad Region
Job posted by The Family Thai Spa
Show all
This job has expired