Customer Relations: Build and maintain positive relationships with customers, addressing complaints and feedback in a professional manner to ensure high levels of satisfaction.

Team Management: Motivate and support staff to meet objectives, hiring, training, and overseeing new employees.

Record Keeping: Maintain accurate records, including financial reports, inventory levels, and staff schedules using Excel and CRM software.

Operational Excellence: Monitor order processing, ensure timely deliveries, and check completed and in-process orders.

Business Strategy: Develop and implement strategies to attract new customers, increase store traffic, and enhance profitability.

Promotional Activities: Create promotional materials and in-store displays to enhance customer engagement.

Compliance: Ensure the store adheres to health, processing standards and safety regulations.

Inventory Management: Monitor inventory levels and order supplies as needed.

Administrative Duties:

• Financial Management: Manage store budgets and update financial records.
• Reporting: Prepare detailed reports on customer trends, including repeat customers and new customer acquisition