Job Summary:

We are seeking a skilled and proactive Business Analyst to oversee the implementation of a CRM system, ensuring it aligns with our business goals. The successful candidate will act as the bridge between stakeholders, staff, and developers, translating business requirements into technical specifications and ensuring a smooth CRM implementation process. The role also involves addressing staff queries and providing solutions for CRM-related challenges.

Key Responsibilities:

CRM Implementation: Lead the end-to-end implementation of the CRM system, ensuring it meets business requirements and objectives.

Stakeholder Engagement Work closely with stakeholders, management, and departments to gather and define requirements, ensuring they are clearly communicated to the development team.

Requirement Analysis: Analyze business needs and document detailed CRM requirements, user stories, and use cases.

Liaison with Developers: Act as the primary point of contact between the business team and developers, translating business requirements into functional specifications.

Process Optimization:

Identify opportunities to improve business processes through CRM functionalities.

Training and Support:

Provide guidance and training to staff on how to use the CRM system effectively and address any queries they have.

Testing and Quality Assurance: Ensure that the CRM is tested thoroughly and meets the required business standards before deployment.

User Support: Respond to staff queries, troubleshoot issues, and ensure user satisfaction post-implementation.

Documentation: 

Maintain comprehensive documentation of all business requirements, processes, and implementation details.

Project Management: Manage project timelines, risks, and deliverables, ensuring successful CRM implementation within deadlines.

Skills & Qualifications:

Bachelor's degree in Business, IT, Computer Science, or related field.

Experience: 2+ years in a Business Analyst role, preferably with experience in CRM implementation.

Strong understanding of CRM platforms and their functionality (e.g., Salesforce, HubSpot, Zoho CRM).

Ability to communicate complex technical concepts to non-technical stakeholders.

Experience working closely with developers to create detailed specifications.

Excellent problem-solving skills and attention to detail.

Strong communication, documentation, and presentation skills.

Project management skills with experience in coordinating between teams.

Ability to understand staff needs and provide clear, concise solutions