Job Title: Customer Support Executive

Location: Hyderabad(Begaumpet)

Job Type: Full-Time

Working Days: 5 days per week (Rotational Shifts, Rotational Week Offs)

Language Requirement: Proficiency in Hindi and English

Job Overview:

We are looking for a motivated and detail-oriented Customer Interaction Manager to oversee and enhance our customer service operations. The ideal candidate will manage escalated customer issues, lead service improvement initiatives, and mentor a team of customer service representatives to ensure the highest level of customer satisfaction.

Key Responsibilities:

• Customer Interaction Management:
• Serve as the primary point of contact for escalated customer issues.
• Address and resolve complex customer complaints and queries promptly and effectively.
• Maintain consistent communication with customers to ensure their needs are met and expectations are exceeded.
• Service Improvement:
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Develop and implement strategies to enhance the overall customer experience.
• Collaborate with other departments to address systemic issues and improve service delivery.
• Team Leadership and Training:
• Lead and mentor a team of customer service representatives to ensure high performance and adherence to company standards.
• Conduct training sessions and workshops to improve team skills and knowledge.
• Monitor team performance and provide constructive feedback.
• Customer Retention:
• Develop and execute initiatives aimed at increasing customer retention and loyalty.
• Implement customer engagement programs and loyalty schemes.
• Track and report on key performance indicators related to customer satisfaction and retention.
• Reporting and Analysis:
• Prepare and present regular reports on customer service metrics and improvement initiatives to senior management.
• Utilize data and analytics to make informed decisions and drive service enhancements.
• Compliance and Standards:
• Ensure all customer service activities comply with company policies and regulatory requirements.
• Maintain high standards of professionalism and confidentiality in all customer interactions.

Qualifications:

• Education: Any Graduate
• Experience: Open to both freshers and experienced candidates
• Skills:
• Proficiency in Hindi and English
• Strong communication and interpersonal skills
• Ability to manage complex customer interactions and resolve issues effectively
• Experience in leading and mentoring a team is preferred