Customer Support Executive
Icici Lombard
Customer Support Executive
Icici Lombard
Begumpet, Hyderabad
₹11,000 - ₹12,000 monthly
Fixed
₹11000 - ₹12000
Earning Potential
₹12,000
Job Details
Interview Details
Job highlights
22 applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
Responsibilities:
- Learning and understanding company insurance products.
- Answering calls and responding to customer complaints.
- Accessing customer accounts and policy schedules.
- Providing customers with detailed information about policies and products.
- Recommending available products.
- Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
- Typing up complaint reports.
- Managing the customer complaint database.
Requirements:
- Minimum 12th Pass education
- Previous experience working as a customer service representative.
- In-depth knowledge of insurance products and policy schedules.
- Friendly and professional demeanor.
- Excellent communication and interpersonal skills.
Job role
Work location
Begumpet, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Past role/category experience
Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended, Customer Success
English level
Good (Intermediate / Advanced) English
Age limit
18 - 30 years
Gender
Any gender
About company
Name
Icici Lombard
Address
Begumpet, Hyderabad, Telangana, India
Job posted by Icici Lombard
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