Customer Support Executive

Icici Lombard

Begumpet, Hyderabad

₹11,000 - ₹12,000 monthly

Fixed

11000 - ₹12000

Earning Potential

12,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

22 applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Responsibilities:

  • Learning and understanding company insurance products.
  • Answering calls and responding to customer complaints.
  • Accessing customer accounts and policy schedules.
  • Providing customers with detailed information about policies and products.
  • Recommending available products.
  • Forwarding customers to sales agents when a policy needs to be initiated or upgraded.
  • Typing up complaint reports.
  • Managing the customer complaint database.


Requirements:

  • Minimum 12th Pass education
  • Previous experience working as a customer service representative.
  • In-depth knowledge of insurance products and policy schedules.
  • Friendly and professional demeanor.
  • Excellent communication and interpersonal skills.

Job role

Work location

Begumpet, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended, Customer Success

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Icici Lombard

Address

Begumpet, Hyderabad, Telangana, India

Job posted by Icici Lombard

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