Field Collection Manager
Navi Technologies
Field Collection Manager
Navi Technologies
Hyderabad
₹25,000 - ₹60,000 monthly*
Fixed
₹25000 - ₹45000
Average Incentives*
₹15,000
Earning Potential
₹60,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
166 applicants
Benefits include: PF, Petrol Allowance, Laptop, Health Insurance
Job Description
- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly target
- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered.
Job role
Work location
Hyderabad, Telangana, India
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 2 years
Education
Post Graduate
Skills
MS Excel, Good Communication Skills, Team management, Conflict management, Performance management, Team handling, Stakeholder management, Performance tracking, Team communication, People management
English level
Basic English
Age limit
18 - 45 years
Gender
Male
About company
Name
Navi Technologies
Address
Hyderabad, Telangana, India
Job posted by Navi Technologies
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