Field Collection Manager

Navi Technologies

Hyderabad

₹25,000 - ₹60,000 monthly*

Fixed

₹25000 - ₹45000

Average Incentives*

₹15,000

Earning Potential

₹60,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

Basic English

Job Details

Interview Details

Job highlights

166 applicants

Benefits include: PF, Petrol Allowance, Laptop, Health Insurance

Job Description

Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly target
Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
Guide executives to increase contactability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
Ensure agents regularly attend all meetings, AHMs, and training sessions as required
Highlight accounts requiring legal action and following process on the same
Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
Run daily team stand-up/ huddle, ensure attendance and App adoption by the agent
Ensure that you and the team are up to date on all relevant circulars and all products/services offered.

Job role

Work location

Hyderabad, Telangana, India

Department

Banking / Insurance / Financial Services

Role / Category

Debt Collections / Recovery

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Post Graduate

Skills

MS Excel, Good Communication Skills, Team management, Conflict management, Performance management, Team handling, Stakeholder management, Performance tracking, Team communication, People management