International Voice Process Agent
Tech Mahindra Ltd
International Voice Process Agent
Tech Mahindra Ltd
Madhapur, Hyderabad
₹27,000 - ₹33,000 monthly
Fixed
₹27000 - ₹33000
Earning Potential
₹33,000
Job Details
Interview Details
Job highlights
200+ applicants
Job Description
Role & responsibilities
- Resolving billing issues using query solving techniques and providing clear and concise information. wering questions about billing or services.
- Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
- Listen actively to customer needs, concerns, and feedback, and respond appropriately.
- Accurately document customer interactions and update records in the CRM system.
- Collaborate with team members and other departments to resolve complex issues.
Hyderabad Hiring Requirements:
- Excellent Communication in English.
- Minimum 8 months of Experience is required in International Voice ( Inbound Calling only ) on Paper.
- Candidates must comfortable working in night Shifts and Work from Office.
- Candidates should be ready to join immediately.
- Experience resolving customer issues in billing,
- Demonstrated communication skills.
- The clarity in thought process (Able to articulate his/ her thought)
- Ability to handle tough situations with customers.
- Strong ability to multitask and take fast decisions independently.
- Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
- Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Interview Rounds: HR Round 1st Level - Operations 2nd Level - Versant [ Need to score 60 ]
Perks and benefits
- Cab Facility both ways [ Pick up and drop within Transport radius]
- Incentives based on the performance
- Loyalty bonus upto 20K
Job role
Work location
Tech Mahindra, Tech Mahindra SEZ Road, Jubilee Enclave, Madhapur, Hyderabad, Telangana, India
Department
Customer Support
Role / Category
Customer Support - International Voice Process
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Past role/category experience
Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended, Customer Support - Operations, Customer Support - Service Delivery, Telesales
Skills
Customer service, Good Communication Skills, Customer retention, Upselling, Customer relationship management, Conflict management, International calling, Inbound calling, English speaking
English level
Good (Intermediate / Advanced) English
Age limit
18 - 45 years
Gender
Any gender
About company
Name
Tech Mahindra Ltd
Address
Tech Mahindra, Tech Mahindra SEZ Road, Jubilee Enclave, Madhapur, Hyderabad, Telangana, India
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