International Voice Process Agent

Tech Mahindra Ltd

Madhapur, Hyderabad

₹27,000 - ₹33,000 monthly

Fixed

27000 - ₹33000

Earning Potential

33,000

Work from Office

Full Time

Min. 6 months

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

200+ applicants

Job Description

Role & responsibilities

 

  • Resolving billing issues using query solving techniques and providing clear and concise information. wering questions about billing or services.
  • Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
  • Listen actively to customer needs, concerns, and feedback, and respond appropriately.
  • Accurately document customer interactions and update records in the CRM system.
  • Collaborate with team members and other departments to resolve complex issues.

 

Hyderabad Hiring Requirements:


  • Excellent Communication in English.
  • Minimum 8 months of Experience is required in International Voice ( Inbound Calling only ) on Paper.
  • Candidates must comfortable working in night Shifts and Work from Office.
  • Candidates should be ready to join immediately.
  • Experience resolving customer issues in billing,
  • Demonstrated communication skills.
  • The clarity in thought process (Able to articulate his/ her thought)
  • Ability to handle tough situations with customers.
  • Strong ability to multitask and take fast decisions independently.
  • Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
  • Customer Centric & Logical Thinking & Need to be Enough Spontaneous

 

Interview Rounds: HR Round 1st Level - Operations 2nd Level - Versant [ Need to score 60 ]

 

 

Perks and benefits

 

  • Cab Facility both ways [ Pick up and drop within Transport radius]
  • Incentives based on the performance 
  • Loyalty bonus upto 20K

Job role

Work location

Tech Mahindra, Tech Mahindra SEZ Road, Jubilee Enclave, Madhapur, Hyderabad, Telangana, India

Department

Customer Support

Role / Category

Customer Support - International Voice Process

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 months

Education

12th Pass

Past role/category experience

Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended, Customer Support - Operations, Customer Support - Service Delivery, Telesales

Skills

Customer service, Good Communication Skills, Customer retention, Upselling, Customer relationship management, Conflict management, International calling, Inbound calling, English speaking

English level

Good (Intermediate / Advanced) English

Age limit

18 - 45 years

Gender

Any gender

About company

Name

Tech Mahindra Ltd

Address

Tech Mahindra, Tech Mahindra SEZ Road, Jubilee Enclave, Madhapur, Hyderabad, Telangana, India

Job posted by Tech Mahindra Ltd

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