Role & responsibilities

• Resolving billing issues using query solving techniques and providing clear and concise information. wering questions about billing or services.
• Manage International inbound customer calls with a focus on providing exceptional service and resolving inquiries.
• Listen actively to customer needs, concerns, and feedback, and respond appropriately.
• Accurately document customer interactions and update records in the CRM system.
• Collaborate with team members and other departments to resolve complex issues.

Hyderabad Hiring Requirements:

• Excellent Communication in English.
• Minimum 8 months of Experience is required in International Voice ( Inbound Calling only ) on Paper.
• Candidates must comfortable working in night Shifts and Work from Office.
• Candidates should be ready to join immediately.
• Experience resolving customer issues in billing,
• Demonstrated communication skills.
• The clarity in thought process (Able to articulate his/ her thought)
• Ability to handle tough situations with customers.
• Strong ability to multitask and take fast decisions independently.
• Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
• Customer Centric & Logical Thinking & Need to be Enough Spontaneous

Interview Rounds: HR Round 1st Level - Operations 2nd Level - Versant [ Need to score 60 ]

Perks and benefits

• Cab Facility both ways [ Pick up and drop within Transport radius]
• Incentives based on the performance 
• Loyalty bonus upto 20K