Telecalling Team Leader

UFS Capital Services

Punjagutta, Hyderabad

₹20,000 - ₹25,000 monthly

Fixed

₹20000 - ₹25000

Earning Potential

₹25,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

79 applicants

Benefits include: Internet Allowance, Flexible Working Hours

Job Description

Telecaller team lead is responsible for guiding, monitoring, and leading a group of telecallers.

Roles and Responsibilities

Communication: Being able to communicate well verbally and in writing, and to listen actively and empathetically
Problem solving: Being able to think critically and creatively to solve customer issues
Motivation: Being able to motivate their team members and inspire positive communication
Feedback: Being able to provide regular feedback, coaching, and training to help their team members improve their skills and achieve their goals

Job role

Work location

APARTMENT 2ND FLOOR FLAT, RIVIERA, NO 203, Dwarakapuri, Punjagutta, Hyderabad, Telangana 500082, India

Department

Banking / Insurance / Financial Services

Role / Category

Banking/Loan Sales

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Graduate

Past role/category experience

Telesales, Customer Support - Operations, Banking/Loan Sales, Customer Success

Skills

Customer service, Good Communication Skills, Customer support, Enquiry management, Loan Sales, Client relationship management, Client servicing, Call handling