Field Debt Manager
Navi Technologies
Field Debt Manager
Navi Technologies
Jabalpur
₹35,000 - ₹80,000 monthly*
Fixed
₹35000 - ₹50000
Average Incentives*
₹30,000
Earning Potential
₹80,000
You can earn more incentive if you perform well
Job Details
Interview Details
Job highlights
61 applicants
Benefits include: PF, Petrol Allowance, Laptop, Health Insurance
Job Description
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal &
Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first
financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML
capabilities, technology, and product expertise, Navi is dedicated to building delightful customer
experiences.
Founders: Sachin Bansal & Ankit Agarwal
What makes you a good collection manager at Navi?
- Ability to learn
- Being disciplined
- Communicating well
- Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
- Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
- Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
- Guide executives to increase contact ability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
- Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
- Ensure agents regularly attend all meetings, AHMs, and training sessions as required
- Highlight accounts requiring legal action and following process on the same
- Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
- Run daily team stand-up/ huddle, ensure attendance and App adoption by the agents
- Ensure that you and the team are up to date on all relevant circulars and all products/services offered
- Strong communication and influencing skills.
- Should have a geographical understanding of specified area.
- 2 - 5 years of people management experience in sales, operations, customer experience or collections role.
- Should have a working knowledge of MS Excel and Google Sheets
- Should have high professional ethics and integrity
Job role
Work location
Jabalpur, Madhya Pradesh, India
Department
Banking / Insurance / Financial Services
Role / Category
Debt Collections / Recovery
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 3 years
Education
Graduate
Past role/category experience
Finance, Debt Collections / Recovery
Skills
MS Excel, Good Communication Skills
English level
Good (Intermediate / Advanced) English
Assets
Two Wheeler Driving License
Gender
Male
About company
Name
Navi Technologies
Address
Jabalpur, Madhya Pradesh, India
Job posted by Navi Technologies
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