About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal &

Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first

financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML

capabilities, technology, and product expertise, Navi is dedicated to building delightful customer

experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good collection manager at Navi?

•  Ability to learn
•  Being disciplined
•  Communicating well
•  Managing a team of ground Field Executives for effective & efficient recovery of overdue amounts from default customers through planned visits to customer addresses
•  Ensure proper planning for effective recovery through strong execution; guide and motivate the field team to reach monthly targets
• Overview of day-to-day agent activities including regular performance monitoring, in-person visits for high-value accounts, and regular & timely follow-ups with customers
• Guide executives to increase contact ability with customers and execute advanced loss prevention activities wherever applicable (i.e. skip tracing, fore-closures, etc.)
•  Maintain fair collection practices in adherence with the code of conduct & legal guidelines and ensure that the team follows the same
•  Ensure agents regularly attend all meetings, AHMs, and training sessions as required
•  Highlight accounts requiring legal action and following process on the same
•  Ensure that the team adheres to SOPs related to collection such as timely updation of feedback for assigned accounts, conducting in-depth review and audit of collection cases, alongside review and presenting a synthesis of high-value accounts on a weekly basis
•  Run daily team stand-up/ huddle, ensure attendance and App adoption by the agents
•  Ensure that you and the team are up to date on all relevant circulars and all products/services offered
•  Strong communication and influencing skills.
•  Should have a geographical understanding of specified area.
•  2 - 5 years of people management experience in sales, operations, customer experience or collections role.
•  Should have a working knowledge of MS Excel and Google Sheets
•  Should have high professional ethics and integrity