Responsibilities:

1. Data Management:

Maintain and manage records, databases, and reports.

Enter, verify, and update data in the system accurately.

2. Customer Relationship Management:

Assist in maintaining customer records and handling customer queries.

Coordinate with the front office team to ensure seamless customer support.

3. Administrative Support:

Provide assistance in daily office operations.

Prepare and organize reports, presentations, and other documents as needed.

4. Communication:

Communicate effectively with internal teams and customers via email and phone.

Handle correspondence and manage schedules.

5. Process Improvement:

Identify areas for efficiency improvement and suggest solutions.

Support implementation of new processes and tools.

Required Qualifications:

Education: Minimum of a high school diploma; a bachelor's degree is preferred.

Computer Knowledge: Proficiency in MS Office (Word, Excel, PowerPoint) and basic internet usage.

Communication Skills: Strong written and verbal communication skills.

Customer Relationship Skills: Ability to build and maintain positive customer relationships.

Attention to Detail: Ensure accuracy in data and documentation.

Team Player: Ability to work collaboratively with colleagues across departments.

Preferred Qualifications:

Previous experience in a back-office or administrative role is an a

dvantage.

Familiarity with CRM software or tools is a plus.