Customer Support Executive
Nangalia Ruchira
Customer Support Executive
Nangalia Ruchira
Adarsh Nagar, Jaipur
₹18,000 - ₹27,000 monthly*
Fixed
₹18000 - ₹23000
Average Incentives*
₹4,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Work from Office
Full Time
Min. 6 months
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
103 applicants
Benefits include: Overtime Pay, Mobile Allowance, Internet Allowance, Laptop
Job Description
Customer Support JD
1)Inboung calls from customer for exchanges/refunds
2)Convince customer for a credit note instead of refund.
3) outbound calls for NDR orders. (Non delivered orders)
4) outbound calls for RTO orders. (Orders not taken by customers at doorstep)
5) replying to customers emails for exchange of an order or for giving credit note.
6) making credit note on shopify after mathematical calculation from her order details.
7) knows shopify to check customer details.
8) replying to instagram queries
Job role
Work location
Bees Dukan, Adarsh Nagar, Jaipur, Rajasthan 302007, India Adarsh Nagar, Jaipur
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
Diploma
Past role/category experience
Customer Success, eCommerce Operations, Customer Support - Operations, Customer Support - BPO / Voice / Blended
Skills
Customer service, Email Drafting, Customer support, Product knowledge, Customer engagement, Outbound calling, Customer handling, Inbound calling, Web chat management, Shopify, Customer focus
English level
Basic English
Gender
Female
About company
Name
Nangalia Ruchira
Address
Bees Dukan, Adarsh Nagar, Jaipur, Rajasthan 302007, India Adarsh Nagar, Jaipur
Job posted by Nangalia Ruchira
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