Job Description: Telecaller – Lead Conversion Specialist (Orthopedic Department)

Position Title: Telecaller – Lead Conversion Specialist

Department: Orthopedic Services (Hospital Industry)

Location: Jaipur

Work Hours: 09:00 to 05:00 PM

Position Summary:

We are seeking a dynamic and persuasive Telecaller to join our healthcare team, specializing in the orthopedic department. The ideal candidate will focus on converting provided leads into IPD (In-Patient Department) admissions through excellent communication, patient interaction, and convincing skills. This role requires a patient-focused approach to ensure trust and long-term relationships with our healthcare facility.

Key Responsibilities:

Lead Conversion:

Proactively contact potential patients from assigned leads and provide detailed information about orthopedic treatments and services.

Build rapport with patients, understand their concerns, and guide them toward in-patient services.

Patient Communication:

Effectively explain the benefits of orthopedic treatments and address patient queries with empathy and clarity.

Convince patients to opt for hospital admission when necessary for their care plan.

Follow-Up:

Ensure consistent follow-ups with patients to address doubts, provide updates, and remind them of appointments or admissions.

Work diligently to convert inquiries into confirmed admissions.

Collaboration:

Coordinate with the admissions team and doctors to ensure smooth patient onboarding.

Communicate patient requirements or concerns to relevant hospital departments for better service.

Data Management:

Maintain accurate records of calls, lead statuses, patient interactions, and follow-ups in the hospital CRM or management system.

Provide reports on lead conversion progress and outcomes.

Qualifications:

Education: Graduate in any discipline (preferred healthcare-related field).

Experience: 1-2 years of experience in telecalling, sales, or customer service (healthcare experience preferred).

Skills:

Strong communication and persuasion skills.

Ability to handle patient inquiries professionally and empathetically.

Knowledge of orthopedic treatments is a plus.

Familiarity with CRM or hospital management systems is advantageous.

Key Skills:

Lead conversion

Patient counseling

Convincing skills

Communication skills (English and regional languages)

Healthcare telecalling

IPD admissions

Target-oriented approach

Follow-up and relationship management

Time management and multitasking

Problem-solving

Why Join Us?

Opportunity to work in a leading hospital and make a positive impact on patient care.

Gain valuable experience in healthcare lead management and conversions.

Collaborative work environment with professional growth opportunities.

Apply now to be a part of our mission to deliver exceptional orthopedic care!