Roles & Responsibilities

Build and maintain relationships with internal and external customers.

Monitor registration and admission standards followed by the team and submit reports as required

Provide courteous service to clients and respond promptly and tactfully to their request or inquiries.

Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.

Handling quality related documentation and implementation. Maintain criteria related to same & the related database.

Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.

Responsible for identifying critical areas in the front office / OPD operations and resolving all major and minor discrepancies.

Updating new tie-ups as part of business relations.

Requirement

Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.

Regular updates to be provided to the team members.

Ensuring that the team is skilled, competent and motivated to perform its duties.

Ensure adequate manpower at all counters