Service Delivery Officer - Branch Banking

Kotak Mahindra Bank

Kanpur

Not disclosed

Work from Office

Full Time

Min. 3 years

Job Details

Job Description

SDO Authorizer - Branch Banking - Branch Banking

SERVICE DELIVERY OFFICER (SDO)

KRAs:

  • Responsible for servicing any walk-in customers of the bank irrespective of the segment/mapping. 
  • Regular generation of leads for NTB customer and cross sell. 
  • The SDO will act as a backup to the SO. 
  • Non-transaction related servicing at the Branch – Audit, Reconciliation of Branch Accounts
  • Customer query resolution – 
  • Should have a desire to know and understand financial terminology
  • Cross selling of financial products
  • Exploitation of other business opportunities sensed.
  • Providing quality of experience that will ensure retention and positive word-of-mouth.

 

EXPERIENCE, QUALIFICATIONS & QUALITIES:

  1. Atleast 3 years in branch banking operations. 
  2. Post-graduate or graduate with appropriate experience.
  3. Primary motivation customer service through querry resolution
  4. A senior teller or branch operations person.

 

TARGET COMPANIES:  HDFC Bank, ICICI Bank, IDBI Bank, UTI Bank

 

AGE: 23-25 years

 

OTHERS:

Reporting to: SM 

 

THE ROLE (bold):

Customer service at the Branch, customer retention 

 

 

 

Experience Level

Senior Level

Job role

Work location

Kanpur, Uttar Pradesh, India

Department

Banking / Insurance / Financial Services

Role / Category

Banking Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 3 years

About company

Name

Kotak Mahindra Bank

Job posted by Kotak Mahindra Bank

Apply on company website