 To be polite, professional and friendly at all times with customers, clients and colleagues

 To ensure the highest level of customer care is adhered to at all times

 To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations

 To maximise all sales opportunities through selling techniques

 To accept payment and give change to customers, including operating a till

 To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice

 To actively gain customer feedback, passing information gained onto your line manager.

 To make sure you are aware of, and meet the legal and Company requirements for fire, safety, health and hygiene

 To report health and safety issues to your line manager, including all accidents and near misses

 To promote good safety habits and methods of work

 To serve customers with hot and cold food and beverages on a counter during service times

 To ensure all displays, counters and seating areas comply with company and statutory health and hygiene requirements

 To clean all work areas during and after use and remove all waste to the appropriate area

 To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to the catering manager.

 To maintain temperature records as required and to report any variance

 To operate machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies