Job Summary:

The restaurant hostess serves as the first point of contact for guests. She greets customers, manages reservations, and ensures an efficient seating arrangement. Her role contributes significantly to creating a welcoming and pleasant dining experience.

Key Responsibilities:

Greet Guests: Warmly welcome and greet customers as they enter the restaurant.

Manage Reservations: Handle table reservations, cancellations, and waitlists. Provide accurate wait-time estimates.

Seat Guests: Escort guests to their seats, present menus, and communicate any special promotions or events.

Maintain Seating Charts: Organize and manage seating to ensure efficient and timely seating for all guests, including accommodating special requests.

Coordinate with Staff: Work closely with servers, bussers, and kitchen staff to ensure smooth service.

Customer Service: Address guest inquiries and concerns promptly, ensuring excellent service.

Assist in Maintaining Cleanliness: Ensure the host/hostess station, waiting area, and menus are clean and presentable.

Upsell when Appropriate: Recommend dishes, drinks, or special offers to guests.

Handle Guest Complaints: Provide resolutions to guest complaints or direct them to the appropriate staff member.

Answer Phones: Respond to phone calls for inquiries or reservations in a professional manner.

Assist with Special Events: Help with the coordination of special events or larger groups, ensuring a smooth dining experience.