Back Office Executive



Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description


Job Description


Position Title, Responsibility Level




Reports to 

Assistant Manager

Permanent/ Temporary


Span of Control

Individual Contributor


Kochi, India



Basic Function 

  • Work Type - Back office
  • Search for claims related documents in different systems, create a case, attach the documents to the cases created
  • Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
  • Once the case is received from SME, action cases as guided by the SME
  • Generate letter and send it to the customer


Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Tying speed – 25-30 words/minute with 90% accuracy
  • Must be flexible to work hours with Monthly work schedules changes


Primary Internal Interactions


  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals



Primary External Interactions


  • Email Communications
  • Verbal Communication














Organizational Relationships


Reports To :  Team Manager                                              Supervises :



Technical Skills


  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook



Process Specific Skills


  • Advanced knowledge and ability to navigate CVSH-AETNA systems. 
  • Strong comprehension skills (Need screening during interview)
  • US Healthcare knowledge is preferred but not mandatory



Soft skills (Desired)


  • Effective communication skills, both verbal and written, Aptitude &Analytical Anility

Soft Skills (Minimum)



  • None




Education Requirements


Bachelor’s degree with a minimum 15 years of education


Work Experience Requirements


Fresher’s, resources right out of the college can be hired to 1 year experience








Acknowledgement (acknowledge that the information contained in this document is factual and complete)







___________________________________           ___________________________________________           ____________________________

 Candidate                                                                             Supervisor/Manager                                                 Date


Job role

Work location



Admin / Back Office / Computer Operator

Role / Category

Back Office

Employment type

Full Time


Day Shift

Job requirements


Any experience

About company



Job posted by EXL SERVICES

This job has expired

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