Back Office Executive

EXL SERVICES

Kochi

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Executives

Job Description

 

Position Title, Responsibility Level

Associate

Function

Healthcare

Reports to 

Assistant Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location 

Kochi, India

 

 

Basic Function 

  • Work Type - Back office
  • Search for claims related documents in different systems, create a case, attach the documents to the cases created
  • Determine if case can be resolved or must be forwarded to a Subject Matter Expert (SME)
  • Once the case is received from SME, action cases as guided by the SME
  • Generate letter and send it to the customer

 

Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Tying speed – 25-30 words/minute with 90% accuracy
  • Must be flexible to work hours with Monthly work schedules changes

 

Primary Internal Interactions

 

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

 

 

Primary External Interactions

 

  • Email Communications
  • Verbal Communication

                                     

 

 

 

 

 

 

 

 

 

 

 

 

Organizational Relationships

 

Reports To :  Team Manager                                              Supervises :

 

Skills

Technical Skills

 

  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook

 

 

Process Specific Skills

 

  • Advanced knowledge and ability to navigate CVSH-AETNA systems. 
  • Strong comprehension skills (Need screening during interview)
  • US Healthcare knowledge is preferred but not mandatory

 

 

Soft skills (Desired)

 

  • Effective communication skills, both verbal and written, Aptitude &Analytical Anility

Soft Skills (Minimum)

 

 

  • None

 

 

 

Education Requirements

 

Bachelor’s degree with a minimum 15 years of education

 

Work Experience Requirements

 

Fresher’s, resources right out of the college can be hired to 1 year experience

 

 

Annexure: 

 

 

 

 

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

 

 

 

 

 

 

___________________________________           ___________________________________________           ____________________________

 Candidate                                                                             Supervisor/Manager                                                 Date

 

Job role

Work location

Kochi

Department

Admin / Back Office / Computer Operator

Role / Category

Back Office

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

This job has expired

Follow us on social media


© 2024 Apna | All rights reserved Privacy Policy Terms & Conditions