Medical Record / Health Informatics Executive

EXL SERVICES

Kochi

Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description

Executives

Job Description

 

Position Title, Responsibility Level

Executive 

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Kochi, India

 

 

Basic Function 

  • Work Type - Back office - Voice
  • Call provider and gather missing information for case creation
  • Case creation in ATV/Med Compass tool, basis the data received
  • Once the case is received, action to be taken as per SOP
  • Determine if case can be processed and/or to be routed to another queue

 

Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes

 

 

Primary Internal Interactions

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

 

 

Primary External Interactions

 

  • Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
  • Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
  • Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Organizational Relationships

 

Reports To :  Team Manager                                                 Supervises : None

 

Skills

Technical Skills

 

  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook

 

 

Process Specific Skills

 

  • Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
  • Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
  • Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
  • Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
  • Typical office working environment with productivity and quality expectations

 

 

Soft skills (Desired)

 

  • Must be a B1, preferably a C1 CEF level
  • Works effectively with a team

Soft Skills (Minimum)

 

 

  • Must be a B1 CEF level

 

 

 

Education Requirements

 

Bachelor’s degree with a minimum 15 years of education

 

Work Experience Requirements

 

0 to 3 year of experience 

 

Annexure: 

 

 

 

 

Acknowledgement (acknowledge that the information contained in this document is factual and complete)

 

 

 

 

 

 

___________________________________           ___________________________________________           ____________________________

 Candidate                                                                                Supervisor/Manager                                                    Date

Job role

Work location

Kochi

Department

Healthcare / Doctor / Hospital Staff

Role / Category

Nurse / Patient Care / Hospital Staff

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

About company

Name

EXL SERVICES

Job posted by EXL SERVICES

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