Medical Record / Health Informatics Executive



Not disclosed

Work from Office

Full Time

Any experience

Job Details

Job Description


Job Description


Position Title, Responsibility Level




Reports to

Team Manager

Permanent/ Temporary


Span of Control

Individual Contributor


Kochi, India



Basic Function 

  • Work Type - Back office - Voice
  • Call provider and gather missing information for case creation
  • Case creation in ATV/Med Compass tool, basis the data received
  • Once the case is received, action to be taken as per SOP
  • Determine if case can be processed and/or to be routed to another queue


Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98% - 100% attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes



Primary Internal Interactions

  • Actively participate in the team meetings, discussions and provide inputs
  • Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals



Primary External Interactions


  • Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
  • Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
  • Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.

















Organizational Relationships


Reports To :  Team Manager                                                 Supervises : None



Technical Skills


  • Working knowledge of MS office (Word, Excel and Power point) and Internet / Outlook



Process Specific Skills


  • Ability to contact provider to request for clinical information, and/or verify patient information on admission and discharge
  • Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.
  • Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
  • Ability to multitask, prioritize and effectively adapt to a fast paced changing environment
  • Typical office working environment with productivity and quality expectations



Soft skills (Desired)


  • Must be a B1, preferably a C1 CEF level
  • Works effectively with a team

Soft Skills (Minimum)



  • Must be a B1 CEF level




Education Requirements


Bachelor’s degree with a minimum 15 years of education


Work Experience Requirements


0 to 3 year of experience 







Acknowledgement (acknowledge that the information contained in this document is factual and complete)







___________________________________           ___________________________________________           ____________________________

 Candidate                                                                                Supervisor/Manager                                                    Date

Job role

Work location



Healthcare / Doctor / Hospital Staff

Role / Category

Nurse / Patient Care / Hospital Staff

Employment type

Full Time


Day Shift

Job requirements


Any experience

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