Job Description

Position Title, Responsibility Level

Executive 

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Kochi, India

Basic Function 

• Work Type - Back office - Voice
• Call provider and gather missing information for case creation
• Case creation in ATV/Med Compass tool, basis the data received
• Once the case is received, action to be taken as per SOP
• Determine if case can be processed and/or to be routed to another queue

Essential Functions

• Navigate through multiple system / applications for data gathering
• Proficiency with computer skills (navigating multiple systems and keyboarding)
• Understand the goals and standards to ensure that quality and productivity standards are met
• Accurate and timely updating of the database
• Meet the agreed upon KPIs as per the operational definitions and targets
• Participate in the User Acceptance Testing as needed
• 98% - 100% attendance during training/nesting period is required
• Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

• Actively participate in the team meetings, discussions and provide inputs
• Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

• Staff may be required to contact the providers of record, vendors, or internal stateside departments to obtain additional information.
• Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge, received from providers.
• Staff may be contacted by stateside counterparts for case-related concerns and should be able to respond in a timely and effective manner.