Key Responsibilities:

• Customer Interaction: Handle customer inquiries via phone, email, chat, and social media promptly and courteously.
• Issue Resolution: Address customer complaints and issues, ensuring a satisfactory resolution and maintaining high levels of customer satisfaction.
• Product Knowledge: Develop a deep understanding of our products and services to provide accurate information and support to customers.
• Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Follow-Up: Conduct follow-up communications to ensure all issues are resolved and customers are satisfied.
• Team Collaboration: Work closely with other departments, such as Sales, Marketing, and Product Development, to address customer feedback and improve overall service.
• Continuous Improvement: Stay updated with the latest product information and industry trends to continuously improve service delivery.

Personal Attributes:

• Empathy and Patience: Ability to understand and empathize with customer concerns, showing patience and professionalism at all times.
• Positive Attitude: A positive, can-do attitude that reflects in all customer interactions.
• Adaptability: Flexibility to adapt to changing priorities and customer needs.
• Team Player: Ability to work collaboratively within a team environment to achieve common goals.