Job Overview:

The Team Manager will be responsible for overseeing daily team operations, managing team members, driving performance, and ensuring the team meets or exceeds business objectives. The ideal candidate will have strong leadership skills, a track record of motivating teams, and the ability to problem-solve and make data-driven decisions.

Key Responsibilities:

• Lead, motivate, and manage a team to achieve key performance indicators (KPIs) and goals.
• Allocate resources effectively, ensuring team members are working efficiently and meeting deadlines.
• Monitor team performance and provide regular feedback, coaching, and development opportunities.
• Conduct regular team meetings, setting clear goals and priorities.
• Address any performance issues or conflicts and take corrective actions when necessary.
• Provide ongoing training and mentorship to team members, promoting professional growth.
• Ensure a positive, inclusive, and productive work environment.
• Track and report on team performance metrics and outcomes to upper management.
• Collaborate with other departments and teams to ensure alignment with broader company objectives.
• Identify areas for process improvement and implement strategies to increase efficiency and productivity.
• Manage team schedules, attendance, and resource allocation.
• Oversee administrative tasks related to team management, such as time-off approvals and reporting.
• Ensure compliance with company policies, procedures, and industry regulations.
• Handle customer or client escalations when necessary, ensuring timely resolution.