Job title: Assistant Project Manager - Operations (BPO / KPO/ Insurance) – Non-Voice Process

JOB DESCRIPTION:

l Hiring for Non voice process and it is completely Work form Office

l People Management, Coaching & Feedback, Service Improvement, Reporting & Performance Management.

l Set goals, monitor productivity of team members, and manage turnaround time.

l Maintaining client requirements like, ETA, Quality, and accuracy.

l Managing client and internal communications through e-mail or over the conference calls

l Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.

l Provide necessary supports to the team so that a better work environment can be maintained.

l Developing quality and efficiency KPIs for your product lines and highlight any issues that may negatively impact the achievement of these targets.

l Provide subject matter expertise in handling escalated queries as and when needed.

l Ability to handle and accomplish multiple tasks and resolve.

l Provide recommendations for strategies and process improvements to add value to teams and Clients

REQUIREMENT:

l BPO / KPO / Service Industry Domain preferred

l Title Search Insurance (US Mortgage) experience will get an added advantage, even though this is not a mandatory

l Must be a Graduate

l Proficiency in MS Office

l Good communication skills (Written and verbal) are required to understand and communicate with the internal stake holders\Clients

l Strong analytical & problem-solving skills

l Minimum 2-3 years’ experience in BPO/KPO Industry as a “Supervisor” or “Assistant Manager” role on paper (Mandatory)

l Has to be open to working extended periods/weekends when necessary.

l Salary as per Industry Standard

OTHER INFORMATION:

l This is a complete night shift

l Work from Office

l Fixed Week Off (Saturday and Sunday)