Customer Care Manager
Capgemini Technology Services India Limited
Customer Care Manager
Capgemini Technology Services India Limited
Kolkata/Calcutta
Not disclosed
Job Details
Job Description
Contact Centre | 12 to 14 years | Kolkata
Job Description
- Handling a team size of minimum 25-30 associates and their performance management.
- Good technical knowledge and troubleshooting skills, well versed with Excel and other MS Office tools.
- Prior digital/call centerexperience preferred.
- Familiarity with Microsoft Office applications.
- Must possess excellent written and oral communication, listening, and comprehension skills.
- Must possess effective time management and organizational skills.
- Stellar customer service skills and the ability to de-escalate customer frustration.
- Superior problem-solving skills and the ability to work independently and objectively.
- Dedication to the customer experience with the ability to build and maintain strong relationships.
- Team oriented and self-motivated.
- Strong ability to manage multiple tasks and interactions while prioritizing requests and concerns.
- Sound decision making.
Primary Skills
- Strong Communication & Customer Service Skills.
- Minimum 12+ years of international contact centerexperience.
Secondary Skills
- Must be able to effectively adapt to accelerating changes.
- This is remote work requiring a secure workspace and effective internet connectivity.
Job role
Work location
Kolkata
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 12 years
About company
Name
Capgemini Technology Services India Limited
Job posted by Capgemini Technology Services India Limited
This job has expired