About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI,

Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple,

accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise,

Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

What makes you a good executive at Navi?

● Ability to learn

● Being disciplined

● Communicating well

How would your role at Navi Look Like?

● Follow-up with customers for recovery of overdue amounts through field visits to customer’s address

● Maintain fair collection practices while dealing with customers, adhering to the code of conduct & legal

guidelines, in accordance with the SOPs provided by the company

● Start timely field visits in the morning and adhere to regulated timelines of 8AM - 7PM, performing the

duty with utmost sincerity, dedication & integrity

● Ensure genuine and timely feedback is filled on App for each case, and update any new customer

information on the App

● Ensure that the weekly/monthly collection target is met

● Update the status of repayments and raise any on-ground issues to the field collection manager in a

timely and cordial manner

What are some of the good to have skills for this role?

● Any education background

● 1 - 5 years of experience in collections ,sales or Field operations role.

● Fluent and proficient in communication in the local language

● Take responsibility of effectiveness and timely completion of work

● Understanding of the Loan process and documents as informed in training

● Planning, organizing, and time management skills along with the ability to prioritize tasks/visits