About Client

Our Client is a contact centre based in Kolkata, India, specializing in services such as lead generation, sales closure, customer retention, and customer care operations. The company is known for maintaining high-quality standards at competitive rates. It was incorporated in 2013.

Job Location - Webel More Crossing (Kolkata Sec V)

Shift Timings - 9 PM to 6 AM (Self transport, no pick and drop)

Designation - Team Leader

Experience - 3+ years in Outbound International Sales Process

Qualification - Graduation (Preferred) / Best fit candidates who are not graduate can also apply

Roles and Responsibilities : 

Train his team of 5-6 officers in opening calls.

Able to convert transfers sent from his team.

Plan team exercises and events to keep the team morale high.

Meet the weekly and monthly team targets by driving productivity.

The candidate should have

More than 3 year of experience in outbound Sales or Lead gen processes.

At least 6 months experience in closing calls transferred by junior officers.

Excellent communication skills

Strong grasp of MS EXCEL and other Microsoft tools

Have strong working knowledge of dialer software

Willingness to work in night shifts.

5 days working

Develop team management skills