Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations.

Job Description

•      Managing a team of 15 to 25 associates

•      Responsible for AHT, attrition, shrinkage, and Csat management

•      Conduct Monthly Business Reviews, Daily Quarterly Business Reviews & Weekly Business Reviews to track performance.

•      Managing the day-to-day activities of the team.

•      Motivating the team to achieve organizational goals.

•      Developing and implementing a timeline to achieve targets.

•      Conducting training of team members to maximize their potential.

•      Conducting quarterly performance reviews.

•      Contributing to the growth of the company through a successful team.

•      Creating a pleasant working environment that inspires the team.

•      Responsible for driving process-related KPIs

•      Work Module – Work from Office

Candidate Profile

• Minimum 12 pass with 2 years of relevant experience preferred

• Highly motivated individual with skills to develop and coach team members to achieve performance expectations

• Work well under pressure and follow through on items to completion

• Strong communication skills, both written and verbal

• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

• Ability to mentor, coach and provide direction to a team of employees

• Willingness to work in a flexible schedule.

 Fitway Enclave, DN Block 12, DN Block, Sec-5,Kol- 91

• Looking for immediate joiners

 Salary- Best in the industry